Returns & Exchanges

The customer has the right to return their purchase within 30 days of delivery without cause.

The customer is responsible for the return costs and that the items are shipped to the GASP warehouse. Ship the items you want to return to:

Swedish Fitness Trading AB
Vindkraftsvägen 6D
135 70 Stockholm
Sweden

Please write your order number and include it in the parcel. Make sure that you keep the tracking information from the delivery company, so that you’re able to track your return.
We will refund your purchase as soon as we receive the product. If you have any questions regarding the return process, send us an e-mail at [email protected]

GASP are responsible for the return in cases where items are defected or faulty. The consumer needs to contacts us as soon as the defect or faulty item has been discovered.

When returning a product to GASP, please fill in the Returns & Exchanges sheet that you received with your product(s). If you lost that sheet, you´ll find it in your shipment confirmation that you received when shipment was made.

GASP will not return item such as underwear if seal is broken. Special made items or specific customized products can not be returned at all.

As soon as we have received the returned product the withdrawal can be made. You will receive the withdrawal via the same payment option that you choose to pay with when placing your order.

The products must be returned along with the Invoice and the returns and exchanges sheet, or copies of these. Remember that you as a customer are responsible for the products not getting damaged during the return transit.
When returning, we recommend you to wrap the products with outer packaging such as a box. You can also use the same packaging you received with your products if not damaged.

Customer Complaints In the rare event that something is wrong with a purchased item, please contact our Customer Support [email protected] and we will sort it out.

 QUESTIONS:

Clothing that is soiled (pet hair, cologne, etc.) will not be accepted. Our warehouse reserves the right to decline the receipt of any return item.

Q: How do I return an item(s)?

A: To make a return, visit a post office of your choice and have them send the parcel to:

Swedish Fitness Trading AB
Vindkraftsvägen 6D
135 70 Stockholm
Sweden

Please write your order number and include it in the parcel. Make sure that you keep the tracking information from the delivery company, so we can verify and track your return.

If returning an item for a refund, please let us know the name/color/size of the item(s)

If you’re returning for a refund or store credit, please let us know the name/color/size of the item(s) that you’re sending back to us and we’ll be able to set your RMA up for you.

If you’re returning and would like an exchange, please let us know the name/color/size of the item(s) that you’re sending back to us as well as the name/color/size of the item(s) you’d like in exchange. Please also verify the shipping address that you’d like the exchange items shipped to.

Q: What do I do if I was sent a defective item or something other than what I ordered?

A: For defective or incorrect orders, please email us at [email protected] and we’ll get back to you with details on how it’ll be taken care of.

Q: How long does it take to receive a refund?

A: Once we receive your return items, the refund is usually processed within 1-2 business days. The money will be sent to you immediately however it can take 2-10 business days for your bank to release the funds to your account.