Shipping and delivery
Delivery & Shipping Information.
Orders before 12pm monday-friday (UTC+1) will leave the warehouse the same day.*
Shipping Service & Estimated delivery times
We use UPS Standard as shipping service.
Estimated time of delivery is 1-7 working days, depending on the shipping destination.
*Please note - delivery times may be longer following special promotions or special offers.
How will you let me know my delivery has been sent?
As soon as we're done packaging your order you will receive an e-mail with tracking-id, when you receive that e-mail your order will be shipped that day and you are able to track the delivery on the UPS homepage. To track your order please see below on "How do i track my order". Its very important that your personal information is correct such as name, e-mail address, delivery address, cellphone number etc.
How can I cancel my order?
If you wish to cancel your order after it has been placed, simply send us an email asking us to cancel your order. If your order has already been shipped, you will not be able to cancel your order. Please contact our customer service for more information.
How do I track my order?
You can track your order on your account page. Visit orders and choose track and you will be redirected to UPS.com and your tracking will be visible. The easiest way to track your order externally is to download "UPS Mobile" to your cellphone. Follow the instructions on how to track your order, you will be able to follow your order all the way to your house or delivery point.
What happens if an order of mine is damaged?
Our shipments are insured so if your package is damaged when you receive it, please let the UPS driver/staff know. Then contact our customer service. Tell us about the damage and your order will be replaced by us. We will claim our delivery partner who´s responsible for the damage. To claim damaged goods the items must be damaged, if only the packaging or wrapping is damaged you will not receive new items.